At Dream Body UK, your satisfaction is our priority. We want you to feel confident when shopping or booking services with us. Please read our Refund and Returns Policy carefully:

1. Products (Garments, Accessories & Supplies)

• Eligibility for Returns:

  • Items must be returned within 14 days of delivery.

  • Products must be unused, unwashed, and in their original packaging.

  • Due to hygiene reasons, opened or worn compression garments, boards, or personal care items cannot be returned.

• Refunds:

  • Once we receive and inspect the item, we will notify you of approval or rejection.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

• Exchanges:

  • We accept exchanges for sizing issues, subject to stock availability.

  • Customers are responsible for return shipping costs unless the item was defective or sent in error.

2. Services (Surgery Companions, Recovery Homes, Aftercare Packages)

• Deposits:

  • Deposits are non-refundable but may be credited toward future bookings if cancellation is made at least 14 days before the service date.

• Cancellations & Refunds:

  • Cancellations made 7 days or less before the scheduled service are non-refundable.

  • If a medical emergency prevents you from using our service, please provide medical documentation, and we will assess case by case.

3. Damaged or Incorrect Items

• If you receive a defective or incorrect product, please contact us within 48 hours of delivery with photos.

• We will arrange a replacement or issue a full refund at no extra cost.

4. Non-Returnable/Non-Refundable Items

• Opened compression garments, boards, and intimate care items

• Customized products

• Services already rendered (massage, companion care, recovery stay)

5. Contact Us

For any questions about refunds, returns, or exchanges, please reach us at:
📧 [Dreambodyuk@gmail.com]
📞 [+447836689268]